Returns & Exchanges
Our Promise To You
We want you to love what you receive. If something isn't right, we'll help you fix it — quickly and transparently.
Wrong Product or Fitment Issues
If you receive a wrong phone model cover, wrong design, or a cover with fitment issues, inform us within 3 days of delivery.
Exchange if You Change Your Mind
If the product is correct but you didn't like the design or changed your mind, you can request an exchange within 3 days of delivery.
- Return and re-shipping charges are borne by the customer
- Product must be unused and in original packaging
- New cover ships once the return passes quality check
Important — Colour & Finish Variations
Our designs are printed using a heat-based process on premium glass back covers. Minor variations in colour tone, brightness, or finish compared to screen images are natural to this process and are not considered defects.
Returns or exchanges will not be accepted for colour or finish differences.
Pay After Delivery (PRUF)
When you select Pay after Delivery at checkout, your account is charged only once a delivery event occurs. Here is what applies in each case.
Your account is charged on delivery. If you have any issue with the product, the charge still applies — raise a request as per this policy.
Our delivery partner will attempt delivery 3 times. If all attempts fail, the order returns to us and your account is charged. Contact us on WhatsApp to arrange redelivery after paying shipping charges.
If you refuse the order at the door, your account is still charged. Every cover is custom printed for your order and cannot be reused or resold. Forward and return shipping costs are also already incurred.
Conditions for Returns & Exchanges
- Product must be unused and undamaged
- No scratches, cracks, or signs of wear
- Original packaging should be intact
How to Raise a Request
Email us with your Order ID and clear images of the product if applicable. Our team will guide you through the process.
Timelines
- Requests must be raised within 3 days of delivery
- Approved exchanges dispatched within 2–4 business days
- Delivery timelines vary by location